Shipping policy

FREE UK Shipping for all orders

Just £10 extra to EU / USA and Rest of the World 

Why Shopping with Us Makes a Difference!

Gymate is a UK designer brand with a mission. As a rising UK designer label, we're more than just fashion; we actively run a charity promoting fitness and mental well-being among young people. With each purchase, you're not just buying; you're making a difference. Be part of our journey towards positive change

WORLDWIDE SHIPPING

We aim to deliver your order in 10-14 Working Days Through Tracked International Delivery

Please note that customs duties or taxes outside of the UK may apply. Buyers are responsible for checking local duties and any additional charges

 

UK SHIPPING

All orders are processed between Monday and Friday and your goods will be dispatched within 5 working days.

You will receive an email confirming your orders dispatch and your goods will be dispatched via 48 hours by Royal Mail Tracked Delivery. Please note that we don't ship on weekends.

Gymate-Pro uses Royal Mail 48 hours tracked for all its FREE UK Shipping

Estimated delivery times are to be used as a guide only. We are not responsible for any delays.

CAN I CANCEL MY ORDER?  

You are welcome to cancel your order prior to notification of shipping. Simply email us Email: sales@gymate-pro.com and supply us with your order number and address. We will then check with our distributors to ensure your goods haven't been registered with Royal Mail. If your parcel has already been registered with Royal Mail we will be unable to cancel the order.

CAN I AMEND MY ORDER?  
Please make sure all details including product choice, colour and size are correct:
Once your order is placed it is immediately sent to our UK clothing distributor and placed in our production queue and we are unable to make any changes to your order once you have placed it.

We suggest you contact us immediately if there is a change to the order and we will do our best to help to find a resolution.

CAN I CHANGE MY ADDRESS?

If you need to make a change of delivery, simply email us at sales@gymate-pro.com quoting your order number and address and we will check with our distributors to ensure shipping has not yet been arranged. If your parcel has already been registered with Royal Mail we will be unable to change the address.

HOW IS DELIVERY MADE?

Once your parcel has been dispatched we will supply you with a Royal Mail tracking number where you can make minor changes with Royal Mail through the 'track and trace' feature to make alternative delivery and collection instructions.


Any orders left in a secure place will be photographed by Royal Mail and recorded online as proof of delivery. Any parcels returned to us by the courier may incur extra costs and charged to the customer and will be deducted from any refund due.