Frequently Asked Questions

Check most frequently asked questions here
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Who is Gymate Pro?
Gymate-Pro is proud to be a British family run company, Based in Wales, serving the UK. We are a registered company with Companies House known as Gymate Ltd - Company Number 14814243.
At Gymate-Pro, we began as a registered Not for Profit organization with a passion for inspiring young people to exercise. Today, we're proud to offer our own line of branded sports and leisure wear, designed to encourage you to stay active and positive while looking your best. Explore our collection today and join the Gymate-Pro movement towards a healthier, happier lifestyle.
Gymate-Pro is selling Athleisure wear. What does this mean?
Athleisure clothing refers to a style of apparel that seamlessly blends elements of athletic wear and leisurewear. It combines comfort, functionality, and fashion, allowing individuals to effortlessly transition from workouts to casual outings while maintaining a sporty and trendy aesthetic.
Whats the difference between Sports & Activewear and Athleisure wear?
While both activewear and leisurewear enable unrestricted movement during workouts, Athleisure garments go beyond the confines of the gym and effortlessly transition into everyday wear. Embrace the stylish streetwear vibe of Athleisure, while activewear remains primarily designed for focused physical activity and sports.
What is 100% Ringspun cotton?
100% Ringspun semi-combed cotton is a premium fabric that offers a range of benefits over standard cotton fabrics, including softness, durability, breathability, and color retention. It's a popular choice for high-quality clothing items that are designed to last, and is favored by many for its comfort and versatility.
Why buy from Gymate-Pro?
Gymate-Pro is proud to support and inspire young people to exercise through our registered Not for Profit organisation: www.gymate.uk Companies House: 14828428    Your purchase will help us financially support our social cause
Is Shipping FREE?
Yes. We provide free delivery on all orders to mainland UK. We will cover the cost of all orders, regardless of price.
Your parcel will be sent using Royal Mail 48 hour tracked service.
What payment methods do you take?
Payment is taken through a registered third party financial provider. We do not take card details or store these details. We have tried to ensure we accept all UK card providers along with the additional option of Paypal.
What do I need to know about sizes?
You will find in each product range a sizing guide for you to get the best out of our products.
We have included a UK size guide to help you find the best fit, but it is important to follow our guide to prevent un necessary returns.
Amending Orders and Returns
 

We suggest you contact us immediately if there is a change to the order and we will do our best to help. If there is a change to delivery, you can make a change with Royal Mail through the 'track and trace' feature.

However we will offer Free Returns in the form of store credit up to the value of £3.50 by reimbursing you the cost of your paid return parcel as a store voucher.

You will be responsible for paying for your own shipping costs for returning items and we strongly suggest you return via tracked delivery. Your refund will be for the purchase price only and you will receive store credit separately.

When will my delivery arrive?

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped within 5 working days of you placing your order. Please note that we don't ship on weekends.

You can expect your package to arrive in 7-10 working days [although we aim for most deliveries within 5-7 working days]

Gymate-Pro uses Royal Mail 48 hours tracked for all its FREE Shipping delivery.

Estimated delivery times are to be used as a guide only. We are not responsible for any delays.

Are all orders and deliveries from the UK?
Yes. We are Welsh family run company and your purchase will be received direct to us in the UK. All stock is also supplied from the UK so there is no waiting for your delivery to come from abroad. Because of this, there are no import taxes and the price you pay is the final price.
How will I know if your item is out of stock?
We will endeavour to update our stock levels the best we can. In the event that we have overlooked the stock level we will let you know within 24 hours (Mon-Fri].
We will of course offer you the option of another colour or a full refund.
Contact us
Gymate-Pro is an online company. We do not provide a telephone service.
In all cases please contact us by email: hello@gymate-pro.com
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