Before you contact us you can either:

Use our Ai Chatbot -Jade who is trained to provide you details about our company. You can also ask Jade to provide you an update on your order by simply providing your order number and email.

Alternatively you can can check our FAQ pages or you can visit our contact page

Hopefully, you will find the answer you need from one of the resources. If you would still like to speak with a human you can contact via email. We provide a personalised online email service from one of our Gymate team.

You are welcome to contact us by email:


Do you have a phone number or contact centre?

Gymate Pro is an online company, we do not have a call centre or the resources to operate a telephone service or call centre. We are a small family business and we pride ourselves as operating Gymate-Pro with respect and with high moral values compared with more automated and larger companies.

All orders are processed and dispatched between Mon - Fri. Please allow up to 5 working days for your order to be dispatched.

Our working hours are 9am to 6pm Mon - Fri

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